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Get help with your Gift Aid claims, submissions, files and account access.
Choose the option below that's closest to your question. Telling us your charity name and, where relevant, the claim reference helps us get to an answer faster.
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expected.</p>","icon":10541,"iconUrl":"https://giftease.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://giftease.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"37","name":"I cannot log in","descriptionHtml":"<p>Tell us the charity, the email you're using, and exactly what you see — including any error message or code.</p>","callToAction":"I cannot log in","introHtml":"<p>You have an account but cannot get in.</p>","icon":10541,"iconUrl":"https://giftease.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"40","name":"Question about a Gift Aid claim","descriptionHtml":"<p>Tell us the charity, the claim period, and the claim reference if 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